Art.com Reviews

After repeated attempts to obtain help logging into the art.com site and receiving curt and unhelpful responses, I am baffled that these people are still in business! Is there an owner there that cares about the business? Reads reviews? I am shopping online a great deal on a current project and have no issues with Amazon, Ballard Designs, Grandinroad, Wayfair, Crate and Barrel, Williams Sonoma, CB2, Pottery Barn and everyone except Home Depot, whose website isn't responsive (the people are friendly and helpful though). Shameful! And it is so frustrating for potential customers looking for help finding their account information.

We paid over $400.00 for a framed print (acrylic not glass). After just over a year, it's formed large, extremely visible bubbles beneath the print. The art is not exposed to either heat or cold, nor is it in direct sunlight. We reached out to Art.com, given their 100% satisfaction guarantee, but was told that's only valid for 60 days. Be warned.

They consider my gift certificate as a discount. A gift certificate is a form of payment. Not a discount!
Do NOT USE THEM!

I ordered a canvas painting on April 24,2022. I still have not received my order. Production issues they say. Don't have the print for production. But it's still on the website. PLEASE don't order from these people.

This site is ridiculous. I just moved to a house that has hooks for about 50 pictures. I ordered 2 from Art.com on March 2nd... Every time I try to find out where my order is I get "In Production". I don't understand. How can you run a business where print production takes nearly 2 months? On the live chat I was told that they would expedite the shipping. What BS. I wish I would've read the previous reviews prior to ordering. I've bought other prints from Minted.com, Society6.com, and Allposters.com with no problems... Please check out these sites before you order anything from Art.com. Also, you'd think they'd know what they're doing based on the number of sales emails they send. Delete them and shop elsewhere. This company is beyond frustrating.

I decided to order 4 pieces to brighten a room. All are being sent separately. #1 was a wrapped canvas. It arrived scratched and badly placed on the stretcher, also a much duller print than the pic online. Called to return: they said "here's your refund; dispose of the canvas as you wish." Print 2 arrived: a large trimmed piece of mat was trapped inside the frame. Another refund. "Don't bother to return it." Who knows what the other 2 prints will be like? What a bizarre business model that allows terrible craftsmanship and that gives refunds without having goods returned. They know their products are trash. They're just hoping you don't notice!

We ordered a framed print well over two weeks ago. FedEx reported that it was damaged. Not a word from Art.com. I finally contacted them and they acknowledged that it was damaged and that they would "expedite" a second one. After a week, FedEx reported that it was delayed. I contacted Art.com and this one is apparently lost. Give me the refund. Lousy customer service and they should also consider switching delivery services.

I ordered some sunset photos and chose to get them on canvas. I was worried that they
Wouldn't be as vivid on canvas but was pleasantly surprised when I received them. I had a great experience with a Customer Service employee. I actually got a real person to talk to. She was great. I got my pics sooner then I expected. Barb Pinson, Virginia.

Good Day,
I have received an order composed of 2 items for a price of 689$ canadian due to the shipping cost.

The order has arrived damaged, not due to shipping in my opinion but poor fabrication as it can be seen on the picture.

I have received good service from Madam Fiona at the online website. They have refunded the damaged item and told me i can sell, donate the damaged items.

Honnestly, I would have expected a refund, and to get a new one free.

I will not buy from Art.com anymore.

Art.com has an impressive array of prints for framing to choose from, and the frames look great online, so I ordered a large print to be framed. The cost was $300. HOWEVER, even though the framed print arrived on time, two corners of the frame were cracked and weren't sealed properly, and three clips holding the glass in the frame were visible from the front. I sent photos, which are below. Very poor work. I reported it to Art.com. They refunded the full price of the order and told me I could keep it or discard it. They made no apologies for the poor workmanship. I'll never order from them again.

I ordered a picture for my son and his wife for Christmas. I tracked the package and saw it had been delivered; however, I couldn't find the package. I notified art.com and received a reply that they would ship a second package. The second package was due to be received on December 26. I was disappointed but figured better late than never. Oddly enough, my original package arrived. I contacted art.com to inform them and they supplied me with a return label. That is great customer service.

Bottom line: Good prices, fast(ish) shipping, great customer support. Framed art better than canvas IMO. I'd purchase from here again.

I bought six prints from art.com, a combination of framed pictures and mounted on canvas. All canvas art was 9x13 stretched on 1.5" stretcher bars. I would have preferred a smaller depth, maybe. 75 or 1". I did request a replacement for one that was totally askew when they stapled it to the back but the others were acceptable. I think the canvas art is better suited for larger prints.

The framed art is nicer and, to be honest, much better quality than I expected. In addition to the mounting hanger, they thoughtfully added two pieces of felt at the bottom, so the painting hangs flush against the wall. Contacting customer service was easy (although there was one incident where the chat operator went "away" in the middle of our conversation). However, in general the customer service department communicated clearly, appropriately and responded in a timely fashion.

I've been pleased with the many purchases I've made on Art.com... but what I'm not pleased with is their current website. I use an Android phone for all internet activity... NOT a computer... and the website has become unusable for me. You could spend hours doing what should take 15 minutes. Whatever it is that you've done... please fix it. I will not be coming to your website until you fix it.

I placed an order for a birthday present. Less than a week before it was supposed to arrive (more than ten days after placing the order) I got an email saying my order was cancelled, with no explanation. I called them, and was told that the frame I ordered was out of stock, and that they had tried to notify me by email. I checked all my spam folders and never got an email. They did not offer to do anything to make it right. I'm without birthday present for my wife.

I had a lot of home redecorating projects going on and finally got to the position to start putting up pictures. I opened a previously unopened shipment from Art.com and found it creased. I contacted them and they said that it had passed the 45 day return date and would not accept it. Even though it was their fault that it was shipped poorly. I really should have read previous reviews and not ordered from them in the 1st place. In addition, they accidently shipped a picture to me that I did not order. The poor person in Marrieta, California that did not receive it!